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What Do People Say About Us?

Testimonials

 

One of the greatest pleasures in my career in Real Estate is the thanks and referrals received from my clients.  If you've worked with my team or I then please do get in touch to let us know your feedback.  We greatly appreciate your time.

 

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Google Review Zoi Ouzas

 

"We enlisted Zoi and her team to sell our home. After meeting with her there was no doubt she would do so, her warm and giving personality and her professionalism are second to none. The entire process from start to finish was so very interesting. Never before had we dealt with a real estate agent and team of such high caliber! She always answered inquiries in a timely fashion. It was a life lesson. " ~ Andrew & Debra


"We had the good fortune to first deal with Zoi and her team 10/11 years ago when we moved from Burlington, and have kept in touch ever since. Our experience with Zoi, Tracey and the team has been excellent! We would highly recommend them for any real estate transaction at any time! Their staging was 'out of this world'! We feel that it went a great distance to sell our home. No question about it." ~ Bud & Barbara


"Dear Zoi, Kate and Bethany,  As you well know, we as sellers have totally appreciated you and your team's unprecedented efforts. Firstly, in the persistence you showed in continuing to promote the property, but even more so during the unbelievable lengthy, frustrating and costly closing, none of which was in any way related to your great work. You stood by us all the way!  If at any time in the future we find ourselves in need of your services, be assured, we would seek you out at our earliest.  We do hope to drop by when we are back in Niagara.  ~ Sincerely,  W & D"


"I found Zoi and Tracey to both be lovely and easy to work with.  Both knowledgeable and very attentive to our needs. We are both satisfied with the outcome and I won't hesitate to contact Zoi if we decide to sell again at some point." ~ Marlene & Peter


"I contacted Zoi Ouzas in order to help me put a lease in place for a property that I had purchased in Grimsby.  I liked the fact that she was from the area itself and after our first conversation I knew that I had made the right choice.  From start to finish Zoi and her team were amazing.  I'm in the Customer Service industry and expect excellent service which is what I received!  It was evident that they value the customer.  The transaction was quick and seamlessThey [the tenants for my property] are a lovely couple and I feel very comfortable having them as the tenants.  I hope they enjoy it. They told me they were thrilled to sell their home so quickly and, like me, they said you and your team are wonderful!  So you have made two clients very happy. I look forward to recommending Zoi and her team to others.” ~ Marcella 


"It was a wonderful experience working with you again. It was great to get the excellent advice I got throughout, the staging done so beautifully, the consistent feedback about where things were at and the patient stepping through of all the paperwork when the condo sold so quickly. I would (and do) highly recommend your team." ~ Cathryn


"We recently put our home on the market. As seniors, we were somewhat worried about this staging and selling process.
Thanks to the team of Zoi and Tracy this became a rather painless process. Their expertise, professionalism and thoughtfulness were much appreciated. Questions, comments and phone calls to their office team were also handled very efficiently." ~ Frank & Aartje


 "Having worked with Zoi on the seamless sale of our property several years ago. Zoi and Tracey and the team have showed incredible professionalism and extreme patience with our current search. Each and every call is always a pleasure and filled with useful information. We highly recommend any one looking to buy or sell to give them a call. Zoi, Tracey, Kate and Bethany will never disappoint." ~ David & Edith


"We just wanted to say how great Zoi is - you have looked after us so well.  Bill and I were talking today and we know who our realtor will be if we need one again down the road.  Thank-you again!" ~ Bill & Kelly


"You have been an absolute pleasure to deal with. You are a great ambassador for the real estate industry." ~ Christa


 "Thank you to Zoi and the entire team there. Selling a house is a stressful time and you all made it so much easier for me." ~ Heather


 "Zoi was very professional!

We always received feedback and communications from Zoi or members of her team." ~ Rick 


 "We have always experienced professionalism from Zoi and her team so we would like to say thank you all.

We have relied on Zoi Ouzas on three occasions on both selling and buying our homes. Zoi worked tirelessly for us so that we could achieve our goals.  Her expertise and her excellent staging skills has always allowed us to get top dollar for our homes. We are very happy for everything Zoi has done for us and we feel like family now after working with her for so many years. She is always ready for a chat and and a visit.

Zoi's team was always there for us as well to answer our questions and guide us through the process each time.  We have always trusted Zoi and her team and that is why we continue to return as we know we will always be treated with respect and they will work very hard to make sure we sell our home quickly." ~ Marie & Sergio


"Thank you Zoi and your wonderful team for all the support and care in the sale of our home. We are so very pleased to have worked together with all of you.  

Zoi, you exceeded all of our expectations in the wonderful person that you are and your complete dedication in supporting us through the process of selling our home! Thank you!  

We are so pleased to have worked with Tracey Cerisano who was absolutely fabulous in walking with us to find our new home. She understand our needs and was so dedicated to meeting those needs. Thank you Tracey!

Bethany was such a joy to speak with keeping us updated and organized! 

Truly, from personable Kate at Peach Tree who skillfully created our floor plan to the very proficient and professional Zoi Ouzas team who worked so hard on our behalf, we thank you!  Zoi, you and your team were an absolute blessing. Well done. With gratitude." ~ Brian & Denise 


 "Words can barely begin to describe how fantastic our experience was with Zoi and her team.  Every member of the team is very personable and professional.   Zoi’s knowledge, insightful approach and attention to detail combined with her and her team’s hard work and dedication to the client make the selling and buying process most pleasurable!  We are so happy with our new home and we highly recommend Zoi and her expertise for guidance through one of the most important investments in life.  We give our sincere thanks to the whole team for exceeding our expectations and having fun with us (including our boys) along the way."  
~ Mark & Valerie  


 “We feel that we lucked out finding Zoi. She was a pleasure to work with. Her assistants, were always friendly and got appointments set up very quickly. The whole team was awesome! In the future when we need a realtor, we will definitely contact Zoi again!” ~ Mike & Suzy 


"Thanks for everything Zoi!  We've been so impressed by your dedication and attention to detail, and have shared this with friends and family.  Thank you also to your wonderful team - they do you proud!" ~ Dave & Louise


“Thank you so much for a great job. I would definitely recommend you to my friends. All the best! ~ Mark & Evelyne


"Thank you Zoi and team for doing your best at making this a smooth transition for all. Your efforts are greatly appreciated. We are looking forward to enjoying our new home!" ~ Kevin & Jen


"Thank you again for all you have done to sell and find our new home. We hope to see you and your team again, you are wonderful warm people and we appreciate all your hard work. You all are fantastic and efficient!" ~ Terry & Teresa


 “Zoi we sincerely appreciate the advice and moral support you offered us! We are very happy with the outcome!” ~ Sam & Stella


 “Zoi was a wonderful blend of professionalism, knowledge, perception and humour. She worked tirelessly and was readily available. We could not be more satisfied with the results.”~ Paul & Ella


 “Zoi is the best I have ever worked with – extremely professional, attentive and flexible. She is all about the customer – Thank you!” ~ Patrick & Marian


“Thanks for everything Zoi! Excellent service and assistance, right down to the smallest detail.” ~ Gregory


 “Very good service, friendly personal. You have a highly efficient team effort – nothing gets overlooked as the team have their jobs to do and do them extremely well. Thank you again!” ~ Michael & Donna


 “Zoi is very knowledgeable and professional, personable and easy to work with. We would highly recommend Zoi to others who are looking to buy or sell their house.” ~ Ron & Michelle


“I am sending you this email to thank you for your professionalism and hard work (that extra mile) you have shown us in the sale of our present home in Stoney Creek this past month and just recently the purchase of our new home last week. Actually… I would like to thank you for all the transactions we have had with you since you helped us, seven years ago, purchase our first home together….All your dedication and endless hours to your craft definitely benefited us financially and gave us peace of mind and little headaches. We have recommended your services to numerous friends and they have benefited as well and have all said, like us, that you will always be the only realtor that we will ever want to deal with now and in the future for any real estate transactions. Your long track record speaks for itself and we are lucky to have met you and will continue our relationship for a long time and we will continue to recommend you to anyone who is looking for a realtor that is well organized, attentive to detail, persuasive communicator, very experienced in the housing market and overly dedicated & responsive to the needs of her clients.”~ Richard & Carmella


 “Just a wee thank you for your professional, organized way you approached the selling of our house. It was a pleasure to work with you. You certainly have a flair for staging a house and we wish you could come over and do the same in our new home.”~ John & Barb 


"Congratulations back to you and your whole team for a well conducted campaign with positive results!" ~ Al


“I wanted to personally thank you and Sam for the help you gave me before and after listing our home with you. As you know this was a difficult listing. However, you handled the situation with professionalism, enthusiasm and advantageous expertise. The most valuable help you gave me was staging the home to perfection. As a marketing professional, I fully believe in staging the home to create the right look and feel to market to prospective buyers. I believe the home showed nicely to all potential buyers. More importantly, I am fortunate to have worked with an agent with expertise in handling estate homes. You took the time to communicate with both executors about post-client reactions to the home and follow-ups on the status of interested buyers. You were exceptionally patient with the negotiation process with the buyer of our home. We are happy our home sold with you! I would love to move back to Grimsby someday. If I ever do move back to town, I will be contacting you! “~ Brian


 “Zoi Ouzas is the best Real Estate agent I have worked with. It was a pleasant experience working with her.” ~ Marlene


 “Very pleasurable experience dealing with Zoi. I recommend Zoi to everyone I know!” ~ Filippo


 “We enjoyed your positive manner! The girls in the office were always polite and enjoyable to talk with – thank you! ~ Cory & Lisa


 “Thank you Zoi so much for the magic you created in our home! We are sure it made a direct impact on the offer & sale in less than a month. We wish to thank Zoi for her professional approach & great service. We would recommend Zoi Ouzas to anyone needing to buy or sell a home.”~ Martin & Marie


“Zoi, I want to take this opportunity to sincerely thank you for all your work and support in selling our home. You were marvelous people to work with! You were easy to deal with and very professional. Thank you sooooo much!!”~ Ross


“We would both like to thank you for the great job you did making our first house buying experience a good one. You are both highly recommended by us as agents. You went beyond your duty and very quick to respond to our needs. Thank you so very much.”~ Rob & Kim


“A heartfelt thanks for all you are and all you’ve done for us. Professionally you took care of every detail and never pressured us. Personally you always recognized our needs especially during a very stressful December and showed great respect of our personal lives. I truly appreciate how you always acknowledged the boys as equal partners in this with me, something not to many adults are capable of.  You can credit yourself with giving both of them a very valuable and pleasant experience in real estate dealings." ~ Kathy


 “It was a pleasure dealing with you. Your prompt, efficient mannerism could always be counted on. It’s people like that give real estate a good name.” ~ Karen


 “Thank you Zoi and all the team on a stunning performance. Sold to the 1st viewers! Our home looked really great after Zoi's visit to "tweak" it. See you guys in the New Year to look for our new home in Grimsby.” ~ Roger & Jackie 


 “Dear Zoi: Your dedication to service excellence makes us proud to refer you to family and friends alike. From staging to negotiations you always go one step further for your clients.” ~ John & Wendy


 "Thanks again for all your help with the house. Everyone we speak to, and ourselves included, cannot believe how quick and smoothly everything went. You are a great team of people to work with." ~ Arlene


"We have to say that your team has handled the sale of our home beautifully. The team was always upbeat and very helpful and above all very professional in their dealings. Zoi and Team we wish to thank you form the bottom of our hearts for your professionalism in every detail." ~ Casey & Beerdje


"Just to say a very big 'Thank You' to you all for your fantastic help with selling our property. I cannot begin to tell you the relief that I am feeling knowing that the transaction has now completed. I wish you all well for the future! Thanks and kind regards." ~ Chris & Emily


"Zoi and Team, as always you have done an excellent job on selling my house. We will highly recommend you and your team to anyone who inquires about a real estate agent who does the job fast and right. Hope to see you soon and thank you once again for a wonderful job well done." ~ Dave & Laurie


 "Zoi is an amazing individual. She really does put her heart and soul into her work. It has been my privileged to have worked with Zoi for a number of years, and I can say that she really does take her responsibilities and client concerns very seriously. She prides herself on providing personalized, caring service. If she runs into a situation she is unsure about, she makes it a point to find out rather than risk making a mistake. She does not take chances where her client welfare is at stake." ~ Wayne


"Upon researching credentials and interviewing agents, it was obvious that Zoi was head and shoulders above the rest.  From the moment we made contact with Zoi until the consolidation of the sales we have been exceedingly impressed with every aspect of her service. In fact, Zoi has surpassed our expectations of an ideal real estate agent on a continuous basis. Not only has she consistently employed all industry tools to generate a sale but she has also engaged creativity, passion and a genuine kindness to make our dream a reality. Zoi has maintained a confident and optimistic attitude throughout the process, providing encouragement and support when anomalies arose." ~ Mark & Tiffany


"Thank you for all of your hard work to get our house sold and to get us our new home. Your team is very professional and you are all very helpful and knowledgeable. We appreciate Zoi for her knowledge and expertise in selling and purchasing. We will definitely be calling on this entire team in the future to sell our homes." ~ Keith & Shelley


"Thank you for all of your help. We couldn't have found this house without you and all your team. Thanks so very much!" ~ Ian


"We are so thankful to have had such a good and professional team take us through the selling process in such a timely manner." ~ Joel & Sally


 Thanks also to your office support team - Kate was always helpful and cheerful. Zoi was full of energy with a smile - is commander of the "Golden" Air Balloon - Rising above the Rest!" ~ John & Olga


"I can't begin to tell you how much it was actually "our pleasure" working with you. Your attention to detail, professionalism and dedication to the utmost in customer service is bar none, the best real estate experience we have ever had. You did something in a few days, that others could not accomplish in months. Again, thank you, you are truly a professional in your field, that puts your client's needs first and foremost. You are a tough act to follow for sure. Also, a special thanks to Kate who has not only been at our beck and call, but has been an absolute sweetheart." ~ Michael & Nicole 


"Emilio & I were very impressed on how smoothly things went. We appreciated the caring that Zoi and her team showed us and dedication to the purchase of our new home. Kate is very helpful and thorough. I appreciated how quickly she got back to me on things." ~ Emilio & Patricia


"We have enjoyed working with your whole team.  We have enjoyed this relationship and the process of trying to find the perfect fit [in a new home]. We thank you for assisting us and when the time comes to "move on" we will be contacting you and your wonderful team." ~ Chris & Kellie


"Thank you Zoi and your team for excellent staging advice, excellent photographs and excellent follow up." ~ Bill & Diana


"It was our pleasure working with you and your team.  A friend of ours will be listing their house and they asked about agents. We suggested they save time interviewing agents and if they wanted to deal with the most professional, most visible, and most name recognized, they should just call you." Jeff & Kathy


"Zoi I would recommend you to anyone selling their home.  We feel that you Zoi and your team had our best interest in mind." ~ Ken & Linda


"Excellent service with a personal touch." Theresa


Zoi and team - thank you for making the sale of our home such a wonderful and fast experience! We can't begin to express how much we appreciate all you did to make it a reality. We have already told many of our friends about you!" Patrick & Doneka


 "Thank you for your efforts and making our transaction a great experience." ~ Michael & Karla


"You and your team did a great job & were most helpful and courteous. I am most grateful." ~ Correne


"Zoi's knowledge of the market is unsurpassable! Customer satisfaction is her motto." ~ Ken & Lynn


"The most professional and outstanding service we have ever received from a realtor. Thank you!" ~ Wylie & Aimee


"Thank you so much for a great job, I would definitely recommend you to my friends." ~ Mark & Evelyne


 "Thank you so much for all your hard work helping to make it a smooth transition for us at a stressful time in our lives.  Your positive abundance through it all made it such a comfort for us both." ~ Peter & Marilyn


"Thank you so much for going above and beyond in selling our home.  We cannot thank you all enough." ~ Brent & Stephanie


"I just wanted to say thank you for all the work you did to help my mom sell her home. From your patiently listening, your staging, your mediating between the two families and the negotiating of the final offer we accepted last night.  I am so impressed with your work ethic and professionalism. Thank you!" ~ Linda


"Words cannot express how much I have appreciated your care and compassion in helping to sell and buy my house(s). Thank you so much!" ~ Phyllis


 "It was such a blessing to have had you and your team as our sales representatives. All of you went over and beyond your typical duties. We are extremely grateful for all of your patience, extra time and wise advice. Thank you!" ~ Roman & Faith 


"We wanted to extend our sincere appreciation for all of your help selling our home. We were so pleased with your hard work and dedication - it's no wonder the house sold so fast and with a bidding war!" ~ Nick & Elizabeth


"Zoi, thank you for the care with which you treated us when selling our house. It was so good and we appreciated it so much. We could never have attempted to do it ourselves. Once more, very many thanks!" ~ Bill & Jillian 


"Thank you all for all your help in selling and buying...you are a great team and we have enjoyed working with you!" ~ Mark & Valerie


"Thanks for all that you and your team did for us.  We will definitely recommend you to anyone looking to sell or purchase their home!" ~ Jason & Meghan


"Loved working with such a strong team.  Great service and experience. Thank you!" ~ Peter & Catherine


"Thank you for your help in the sale of our home.  You and your staff were delightful to work with and the outcome of the sale very pleasing." ~ Bill & Sandra


 "Thank you for all your help and hard work.  It felt like we had an extended family helping us find our home." ~ Rob & Kate


"Thank you so much for everything you and your team has done to make our life stress free when selling our home. It is unbelievable how both houses we owned sold within 24 hours of being listed with you! Thank you!" ~ Mike & Diane


"Thank you so much for making the selling of our home, and the purchase of our "dream home" - such a wonderful experience!  You have truly found your calling in real estate." ~ Jim & Christine


 Thank you very much!  Your teamwork towards the successful sale of our home was second to none!!!  You so impressed us from your most cheerful "Super Staff" to your personal touch and most enthusiastic 'professionalism'. Thank you! Thank you! Thank you! Our heartfelt and sincere appreciation for all of your hard work!" ~ George & Jan


"Thank you for all your assistance.  Your professionalism, kindness and humour made a "trying time" much easier.  We can't imagine a better team!" ~ Patrick & Joan 


"How can we ever thank you for helping making our dream house come true.  With your patience and guidance it finally happened.  We just love our new home." ~ Harold & Mary


"Thank you for your professionalism and hard work in helping us find our new home.  We are gradually getting settled in!" ~ Ken & Gail


"Thank you for your assistance with the sale of our home. Thank you for your support during the small challenges. We are slowly settling into our new home and are very happy!" ~ Brady & Diane


"Thank you for all the hard work you put into selling our house.  We are settling into our new home and are very happy with it and also the neighbourhood.  Thanks again!" ~ Jim & Pam


"Now that the dust has settled, so the speak, just wanted again to let you know how thankful we are that we chose such a wonderful team! Couldn't have done it without you and sure am glad we did it with you!" ~ Laura


"Thank you for helping me to stage mom's house and for selling the house for more than I even thought I would get for it.  I appreciate your expertise and it was certainly fun working with you! Thank you!" Joanne


"Our sincere thanks for all of your hard work in helping us to find our first house.  Your dedication to the profession is clearly evident. We hope to see you around in the new neighbourhood and will certainly be in touch when we begin searching for our next house!" ~ Steve & Lisa


"My wife Stephanie & I with the help of Zoi found our dream home steps from the shores of Lake Ontario. Before our dream home came true there was the daunting task of selling our existing home.  With the help and dedication of Zoi and her talented and incredible staff our home sold for the highest MLS recorded amount ever on our street.  I can and will without any hesitation recommend Zoi Ouzas for any and all your real estate needs." ~ Marino & Stephanie